Heusinkveld Sim Pedals Sprint

Heusinkveld Sim Pedals Sprint - Digital-Motorsports.com
Heusinkveld Sim Pedals Sprint - Digital-Motorsports.com
Heusinkveld Sim Pedals Sprint - Digital-Motorsports.com
Heusinkveld Sim Pedals Sprint - Digital-Motorsports.com
Heusinkveld Sim Pedals Sprint - Digital-Motorsports.com
Heusinkveld Sim Pedals Sprint - Digital-Motorsports.com
Heusinkveld Sim Pedals Sprint - Digital-Motorsports.com
Heusinkveld Sim Pedals Sprint - Digital-Motorsports.com
Heusinkveld Sim Pedals Sprint - Digital-Motorsports.com
Heusinkveld Sim Pedals Sprint - Digital-Motorsports.com
Heusinkveld Sim Pedals Sprint
Heusinkveld Sim Pedals Sprint

Heusinkveld Sim Pedals Sprint

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Sale price €577.69
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Digital Motorsports: fast reliable shipping, 5 star reviews, outstanding customer reviews, affiliate reward program & 14 day no quibble returns

Heusinkveld Sim Pedals Sprint are a perfect choice for both casual simracers as well as eSports professionals. A strong, compact and highly adjustable design with custom electronics and powerful SmartControl software. Fully adjustable pedal geometry and force (up to 65kg at the brake), limitless configuration options in the software.

Every tenth of a second counts If youre looking for pedals that help you to be both quick and consistent, look no further. Years of experience and all new testing methods have been used during the development of this innovative top-of-the line simulator product: the Heusinkveld Sim Pedals Sprint.

 

OVERVIEW

The Sim Pedals Sprint are a strong, compact and highly adjustable design, with the main parts made out of CNC precision laser cut steel. Mathematical models were made to accurately calculate pedal travel and force curves, predicting with great accuracy how each pedal behaves in different configurations.

All metal profiles either have a RAL7016 Anthracite Grey fine-structure powder coat or a bead blasted semi-gloss metallic look.

The pedals include all new concepts for bearings and pivot points in order to minimize unnecessary play. Automated testing routines have been used to simulate up to 1 million duty cycles.

Durable load cells measure throttle and clutch position and force applied to the brake. Unlike designs with rotary potentiometers, load cells provide true linear output in relation to your pedal output. They are insensitive to dust and dirt and do not wear out, resulting in unmatched accuracy and durability over time.

Custom developed and EMC tested electronics make sure each pedal responds instantly and accurately in your favorite simulator software. The included SmartControl software allows easy configuration of deadzones, brake force and customize (non-linear) pedal output curves.

COMPONTENTS

 

Throttle

Smooth, accurate and greatly adjustable, the throttle pedal gives you excellent control over any race car. With five pedal travel settings, adjustable pedal force curve, spring preload, pedal angle and pedal height youll be able to set up the throttle exactly to your liking.

The graphs below show the effect of the force curve (left) and preload adjustments (right).

Brake

The dual stage brake system consists of an adjustable initial coil spring, simulating the pad to disc gap, and progressive rubber springs. The pedal firmness is adjusted by selecting from 6 different rubber stack heights. The pedal angle and pedal height can also be adjusted.

With up to 65kg (143lbs) of maximum brake force this brake pedal caters both for simracers who like to apply significant force while braking but also for racers who like much lower operating forces.

The graphs below show the effect of the force curve adjustment.

Clutch

The clutch features a regressive spring mechanism to simulate a typical concave clutch curve. Furthermore, the clutch features three pedal force curve settings, adjustable spring preload, pedal angle and pedal height.

The graphs below show the effect of the force curve (left) and preload adjustments (right).

Electronics

The all new electronics have been integrated in the brake pedal. This allows for a clean setup with a minimum of wire clutter.

The controller board has received a conformal coating in order to shield it from moisture and dust. The product as a whole has been tested to be compliant with all applicable European EMC norms and regulations.

SMARTCONTROL

 

The Sim Pedals Sprint come with a powerful configuration toolk allowing you to set up your pedals in ways not previously possible: SmartControl. Working together with all-new electronics, SmartControl allows for instant mapping of (non-linear) pedal output curves, pedal deadzones and brake pedal force.

These adjustments can be made without having to re calibrate the pedals (including iRacing). All settings can be saved into profiles, which can be loaded again in a few mouse clicks.

Mapping pedal output curves

A key feature of SmartControl is the ability to set custom signal output maps per pedal. Traditionally race simulator pedal output has had a one-on-one sensitivity in relation to the pedal input. SmartControl allows you to map non-linear output curves using 5 zones (six input parameters).

Each pedal has a Curve Type pull-down menu with pre-defined output curves. You can also select the option to make a custom curve and manually set the desired pedal output percentage for each zone. You have complete freedom to set your own shapes.

Deadzones and brake force adjustment

SmartControl offers quick and easy adjustment of pedal deadzones. The effect of changing these adjustments can be seen visually and real time. Also the required brake force to get 100% brake output in your simulator can be set in a few mouse clicks.

Profiles

There is support for an unlimited amount of profiles within SmartControl. Saving and loading a profile is done in a few mouse clicks. Because profile data is saved relative to your calibration values, it is possible to exchange pedal profiles between Sim Pedals Sprint owners.

Calibration wizard

Your Sim Pedals Sprint are pre-calibrated during assembly and can be used as a plug&play device. All adjustments in SmartControl can be made without having to re calibrate the pedals.

In case you do need to re calibrate (for example after making certain mechanical adjustments to the pedals), SmartControl has an easy to follow calibration wizard.

Tax:

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value. You can read more about this here.

Shipping:
We use DHL Express to ship worldwide. At present this is the only shipping service we offer as we have found them to be extremely reliable and fast!
Shipping Costs:
Shipping costs are calculated dynamically at checkout based on the size and eight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:
DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:
As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?
Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Warranty:
If you experience any issues with products that are still under warranty, you must first contact us via email to Support@Digital-Motorsports.com. We will endeavour to help fix the problem with you prior to contacting the manufacturer. If we cannot fix the problem, the products must be returned to our warehouse, including details such as the serial number and any supporting pictures or video available.
Digital Motorsports will issue you with a return label and will cover the cost of return.
We will then work with the manufacturer to rectify the issue for you as quickly as possible. Please note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you.
We offer a full 2-year manufacturer’s warranty on all products unless otherwise stated. Product warranties are bound to the first purchaser and are not transferable. 

Returns:
Here at Digital-Motorsports.com we like to make things as easy as possible, if you are not completely satisfied with your online purchase, you can return it free of any admin or handling charges. The item must be unused with original packaging and returned to us within 14 days of purchase for an exchange or full refund, minus any outbound or return shipping charges imposed by the courier.

Please note that we do not cover the cost of return postage. If you are within Southern Ireland, you can drop the package to your local Post Office or Simply follow the steps on returnmyshopping.ie. If you are located outside Ireland, we suggest using your national postal service to return the goods. If the goods do not reach us we are not in a position to exchange or refund the item. The customer is responsible for the goods until they have been received by us.
When an item is returned, we will inspect and refund as quickly as possible, usually within 1-2 working days. The length of time refunds take to register on customer’s bank accounts does vary from bank to bank but typically takes 1-3 working days.

Shipping

We use DHL Express to ship worldwide for the majority of products. For lightweight items under 2kg we also offer standard post.


Shipping Costs: Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:

DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Do you ship to my country?

Yes! We ship worldwide. Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will my order ship?

Orders placed Monday - Friday, before 1pm GMT are normally dispatched the same day, assuming the item you ordered is in stock. During busier periods (eg Black Friday / Christmas) dispatch times can increase.

Orders are picked and dispatched Monday to Friday, not at weekends. As soon as your order ships we will send tracking information to the email on your order.

If you have ordered an item that is on pre-order, the expected dispatch date will be listed in the product title or description.

Collection

We offer a collection service for orders placed online from our head office in Dublin Ireland.

Collection is available Monday - Friday, 9am - 5pm.

Collection Address:

Digital Motorsports, Unit P6 Grants Road, Greenogue Business Park, Dublin , D24 Y82X

Customs Taxes & Import Duty

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value.

Brexit

the UK are no longer a part of the European Union (EU), and this changes howmainland UK (England, Scotland & Wales)based consumers buy product from EU based stores like ours.

Our website now displays all prices excluding VAT and no longer charges you VAT on orders shipping to mainland UK. 

Customers will however be liable for 20% UK VAT which will be charged to you by HMRC (customs) and collected by our shipping agents (DHL) when the shipment enters the UK. You will be contacted by them to complete the payment, usually by text message. DHL also charge a small handling fee which is 2.5% of the VAT and a minimum of £11.00.

This will be the case when you order from any company based in the EU. If you order from a UK based company they will display vat on their website and charge you the 20% VAT directly on the order. So whether you buy from an EU based store or a UK based store you will be paying more or less the same total price on the product.

If you are a VAT registered business in the UK there is no need to enter your VAT number. 

If you have any questions/queries please do not hesitate to contact us at info@digital-motorsports.com 

Is XYZ product in stock?

The stock on our website is live so unless there is an out of stock message on the product then we do have it in stock. For items that are out of stock, you can click the green button in the bottom right corner of the screen that says 'EMAIL WHEN AVAILABLE' and enter your email address to be notified when the item becomes available again.

In some instances we may offer pre-order on certain products. If we have a pre-order on a product, lead times/dispatch dates will be clearly indicated in the product title and description

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.

Where is my order?

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or two.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Can I Pre-Order?

A small selection of our products are sometimes available for pre-order. They will be clearly identified on the product details page by a button stating their expected dispatch date.

If a product is displaying as out of stock and there is no message communicating an expected dispatch date then pre-order is not available.

Discounts:

From time to time we run promotions. Promotions are always well advertised and will have a clear start and end date. Please note that we cannot retrospectively apply discounts to orders placed before or after the promotional period.

Heusinkveld Sim Pedals Sprint are a perfect choice for both casual simracers as well as eSports professionals. A strong, compact and highly adjustable design with custom electronics and powerful SmartControl software. Fully adjustable pedal geometry and force (up to 65kg at the brake), limitless configuration options in the software.

Every tenth of a second counts If youre looking for pedals that help you to be both quick and consistent, look no further. Years of experience and all new testing methods have been used during the development of this innovative top-of-the line simulator product: the Heusinkveld Sim Pedals Sprint.

 

OVERVIEW

The Sim Pedals Sprint are a strong, compact and highly adjustable design, with the main parts made out of CNC precision laser cut steel. Mathematical models were made to accurately calculate pedal travel and force curves, predicting with great accuracy how each pedal behaves in different configurations.

All metal profiles either have a RAL7016 Anthracite Grey fine-structure powder coat or a bead blasted semi-gloss metallic look.

The pedals include all new concepts for bearings and pivot points in order to minimize unnecessary play. Automated testing routines have been used to simulate up to 1 million duty cycles.

Durable load cells measure throttle and clutch position and force applied to the brake. Unlike designs with rotary potentiometers, load cells provide true linear output in relation to your pedal output. They are insensitive to dust and dirt and do not wear out, resulting in unmatched accuracy and durability over time.

Custom developed and EMC tested electronics make sure each pedal responds instantly and accurately in your favorite simulator software. The included SmartControl software allows easy configuration of deadzones, brake force and customize (non-linear) pedal output curves.

COMPONTENTS

 

Throttle

Smooth, accurate and greatly adjustable, the throttle pedal gives you excellent control over any race car. With five pedal travel settings, adjustable pedal force curve, spring preload, pedal angle and pedal height youll be able to set up the throttle exactly to your liking.

The graphs below show the effect of the force curve (left) and preload adjustments (right).

Brake

The dual stage brake system consists of an adjustable initial coil spring, simulating the pad to disc gap, and progressive rubber springs. The pedal firmness is adjusted by selecting from 6 different rubber stack heights. The pedal angle and pedal height can also be adjusted.

With up to 65kg (143lbs) of maximum brake force this brake pedal caters both for simracers who like to apply significant force while braking but also for racers who like much lower operating forces.

The graphs below show the effect of the force curve adjustment.

Clutch

The clutch features a regressive spring mechanism to simulate a typical concave clutch curve. Furthermore, the clutch features three pedal force curve settings, adjustable spring preload, pedal angle and pedal height.

The graphs below show the effect of the force curve (left) and preload adjustments (right).

Electronics

The all new electronics have been integrated in the brake pedal. This allows for a clean setup with a minimum of wire clutter.

The controller board has received a conformal coating in order to shield it from moisture and dust. The product as a whole has been tested to be compliant with all applicable European EMC norms and regulations.

SMARTCONTROL

 

The Sim Pedals Sprint come with a powerful configuration toolk allowing you to set up your pedals in ways not previously possible: SmartControl. Working together with all-new electronics, SmartControl allows for instant mapping of (non-linear) pedal output curves, pedal deadzones and brake pedal force.

These adjustments can be made without having to re calibrate the pedals (including iRacing). All settings can be saved into profiles, which can be loaded again in a few mouse clicks.

Mapping pedal output curves

A key feature of SmartControl is the ability to set custom signal output maps per pedal. Traditionally race simulator pedal output has had a one-on-one sensitivity in relation to the pedal input. SmartControl allows you to map non-linear output curves using 5 zones (six input parameters).

Each pedal has a Curve Type pull-down menu with pre-defined output curves. You can also select the option to make a custom curve and manually set the desired pedal output percentage for each zone. You have complete freedom to set your own shapes.

Deadzones and brake force adjustment

SmartControl offers quick and easy adjustment of pedal deadzones. The effect of changing these adjustments can be seen visually and real time. Also the required brake force to get 100% brake output in your simulator can be set in a few mouse clicks.

Profiles

There is support for an unlimited amount of profiles within SmartControl. Saving and loading a profile is done in a few mouse clicks. Because profile data is saved relative to your calibration values, it is possible to exchange pedal profiles between Sim Pedals Sprint owners.

Calibration wizard

Your Sim Pedals Sprint are pre-calibrated during assembly and can be used as a plug&play device. All adjustments in SmartControl can be made without having to re calibrate the pedals.

In case you do need to re calibrate (for example after making certain mechanical adjustments to the pedals), SmartControl has an easy to follow calibration wizard.

Tax:

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value. You can read more about this here.

Shipping:
We use DHL Express to ship worldwide. At present this is the only shipping service we offer as we have found them to be extremely reliable and fast!
Shipping Costs:
Shipping costs are calculated dynamically at checkout based on the size and eight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:
DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:
As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?
Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Warranty:
If you experience any issues with products that are still under warranty, you must first contact us via email to Support@Digital-Motorsports.com. We will endeavour to help fix the problem with you prior to contacting the manufacturer. If we cannot fix the problem, the products must be returned to our warehouse, including details such as the serial number and any supporting pictures or video available.
Digital Motorsports will issue you with a return label and will cover the cost of return.
We will then work with the manufacturer to rectify the issue for you as quickly as possible. Please note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you.
We offer a full 2-year manufacturer’s warranty on all products unless otherwise stated. Product warranties are bound to the first purchaser and are not transferable. 

Returns:
Here at Digital-Motorsports.com we like to make things as easy as possible, if you are not completely satisfied with your online purchase, you can return it free of any admin or handling charges. The item must be unused with original packaging and returned to us within 14 days of purchase for an exchange or full refund, minus any outbound or return shipping charges imposed by the courier.

Please note that we do not cover the cost of return postage. If you are within Southern Ireland, you can drop the package to your local Post Office or Simply follow the steps on returnmyshopping.ie. If you are located outside Ireland, we suggest using your national postal service to return the goods. If the goods do not reach us we are not in a position to exchange or refund the item. The customer is responsible for the goods until they have been received by us.
When an item is returned, we will inspect and refund as quickly as possible, usually within 1-2 working days. The length of time refunds take to register on customer’s bank accounts does vary from bank to bank but typically takes 1-3 working days.

Shipping

We use DHL Express to ship worldwide for the majority of products. For lightweight items under 2kg we also offer standard post.


Shipping Costs: Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:

DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Do you ship to my country?

Yes! We ship worldwide. Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will my order ship?

Orders placed Monday - Friday, before 1pm GMT are normally dispatched the same day, assuming the item you ordered is in stock. During busier periods (eg Black Friday / Christmas) dispatch times can increase.

Orders are picked and dispatched Monday to Friday, not at weekends. As soon as your order ships we will send tracking information to the email on your order.

If you have ordered an item that is on pre-order, the expected dispatch date will be listed in the product title or description.

Collection

We offer a collection service for orders placed online from our head office in Dublin Ireland.

Collection is available Monday - Friday, 9am - 5pm.

Collection Address:

Digital Motorsports, Unit P6 Grants Road, Greenogue Business Park, Dublin , D24 Y82X

Customs Taxes & Import Duty

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value.

Brexit

the UK are no longer a part of the European Union (EU), and this changes howmainland UK (England, Scotland & Wales)based consumers buy product from EU based stores like ours.

Our website now displays all prices excluding VAT and no longer charges you VAT on orders shipping to mainland UK. 

Customers will however be liable for 20% UK VAT which will be charged to you by HMRC (customs) and collected by our shipping agents (DHL) when the shipment enters the UK. You will be contacted by them to complete the payment, usually by text message. DHL also charge a small handling fee which is 2.5% of the VAT and a minimum of £11.00.

This will be the case when you order from any company based in the EU. If you order from a UK based company they will display vat on their website and charge you the 20% VAT directly on the order. So whether you buy from an EU based store or a UK based store you will be paying more or less the same total price on the product.

If you are a VAT registered business in the UK there is no need to enter your VAT number. 

If you have any questions/queries please do not hesitate to contact us at info@digital-motorsports.com 

Is XYZ product in stock?

The stock on our website is live so unless there is an out of stock message on the product then we do have it in stock. For items that are out of stock, you can click the green button in the bottom right corner of the screen that says 'EMAIL WHEN AVAILABLE' and enter your email address to be notified when the item becomes available again.

In some instances we may offer pre-order on certain products. If we have a pre-order on a product, lead times/dispatch dates will be clearly indicated in the product title and description

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.

Where is my order?

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or two.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Can I Pre-Order?

A small selection of our products are sometimes available for pre-order. They will be clearly identified on the product details page by a button stating their expected dispatch date.

If a product is displaying as out of stock and there is no message communicating an expected dispatch date then pre-order is not available.

Discounts:

From time to time we run promotions. Promotions are always well advertised and will have a clear start and end date. Please note that we cannot retrospectively apply discounts to orders placed before or after the promotional period.

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