D-BOX Generation 5 4250i Haptic Motion System (1.5" travel range, 4 actuators)

D-BOX Generation 5 4250i Haptic Motion System (1.5" travel range, 4 actuators)
https://youtu.be/9wQxRP1K3oQ
D-BOX Generation 5 4250i Haptic Motion System (1.5" travel range, 4 actuators)
D-BOX Generation 5 4250i Haptic Motion System (1.5" travel range, 4 actuators)
D-BOX Generation 5 4250i Haptic Motion System (1.5" travel range, 4 actuators)
D-BOX Generation 5 4250i Haptic Motion System (1.5" travel range, 4 actuators)
D-BOX Generation 5 4250i Haptic Motion System (1.5" travel range, 4 actuators)
D-BOX Generation 5 4250i Haptic Motion System (1.5" travel range, 4 actuators)
D-BOX Generation 5 4250i Haptic Motion System (1.5" travel range, 4 actuators)
D-BOX Generation 5 4250i Haptic Motion System (1.5" travel range, 4 actuators)

D-BOX Generation 5 4250i Haptic Motion System (1.5" travel range, 4 actuators)

Regular price €7,100.00
/
  • Available to pre-order - expected dispatch date 21st-25th November
  • Inventory on the way
Shipping calculated at checkout.
Digital Motorsports: fast reliable shipping, 5 star reviews, outstanding customer reviews, affiliate reward program & 14 day no quibble returns

Introducing the all new D-BOX Generation 5 4250i Haptic Motion System with 1.5" travel range & 4 actuators

If you are mounting this system to an Aluminum profile type chassis, you will require a set of Advanced Mounting Brackets for D-BOX Haptic Systems, available here : https://digital-motorsports.com/products/mounting-brackets-for-d-box-generation-5-4250i-set-of-8-brackets-for-4-actuators

  • Always wanted to reach the next level of your sim racing journey? Look no further than D-BOX’s all new G5 haptic system.
  • Their combination of both motion and vibrations in a single extremely high-end package is truly the ultimate add-on for any serious sim racer, allowing them to unleash their true potential, through cues so precise, it’ll feel like the real thing!
  • Licensed by the FIA, D-BOX's new generation of haptic products are ultra-realistic, incredibly precise and endlessly reliable.
  • They combine high-fidelity motion and vibrations in a compact and easy to set up package! 
  • G5 improves on the success of D-BOX’s latest generation, G3, by coming in a package that requires only a single and discreet controller for complete 2 or 4 actuator setups.
  • G5 also launches with D-BOX’s all new “adaptive gaming mode” allowing users to create their own haptic experience straight from the Game Center!

 

KEY BENEFITS OF THE NEW G5 SYSTEM:

  • Lower price point, particularly for customers in 230v regions.
  • Weight capacity of 460kg (115kg per actuator)
  • Dual Voltage - Supports 110v-230v at the flick of a switch.
  • New compact design means less cable management and easier mounting of control unit
  • Simpler & faster setup
  • With the new D-BOX Coded Video Mode, you have access to more than 2,200 movies, television series, music and more to be enjoyed with D-BOX's high-fidelity haptic feedback right from your sim racing rig!
  • The ALL NEW ability to experience ANY PC game with haptic feedback thanks to NEW D-BOX Adaptive Gaming Mode

COMPARISON CHART

SPECIFICATIONS
  • Complete haptic package of BOTH vibrations and motion feedback all from the G5 system. No shakers, Butt Kickers other devices required.
  • Granular, subtle feedback perfected by working with professional drivers and the FIA that translates into precise cues such as traction loss, to create an extremely realistic and immersive haptic experience.
  • Feedback easily tailored to your exact likings in our Game Center, where you can toggle features and create different user profiles.
  • Easy setup process from hardware to software and simple cable management.
  • Access to a vast catalogue of content and games (over 90 games), with premium high-fidelity haptic feedback created in collaboration with gaming studios for ultimate realism.
  • A single, smaller new processor for all 4 actuators, for a considerable space gains when mounting to any setup & significantly less wiring on installation.
  • Simple RJ45 (ethernet) connections from each actuator to the processor for a much smaller and faster setup, as well as simpler manipulation if a modification in actuator setup is required.
  • Instant selection of the desired voltage (110V or 230V) with simple switch for more flexibility with 2-in-1 solution. Safety mechanism in place to prevent user error.
  • Little to no maintenance required.
  • Watch movies, series & more, right from your sim racing rig. With the new D-BOX Coded Video Mode, you have access to more than 2,200 movies, television series, music and more to be enjoyed with D-BOX's high-fidelity haptic feedback right from your sim racing rig!
  • The ALL NEW ability to experience ANY PC game with haptic feedback thanks to NEW D-BOX Adaptive Gaming Mode
SOFTWARE

 D-BOX GameCenter (Interface) & MotionCore (Driver) available here

 https://www.d-box.com/en/software-downloads

 

WHAT'S INCLUDED?
  • 1x Haptic Bridge
  • 1x USB A to USB B Cable
  • 1x 10” USB extension cord
  • 1x Power Supply
  • 1x Plug Lock Insert
  • 16x Mounting screws
  • 4x Haptic Actuators with RJ45 wires pre-inserted
  • 3x Power Cables + 2x ‘’Y’’ Splitter
  • 4 x Non-Captive Endings
  • Quick Start Guide for Generation 5 Haptic Systems
 
WARRANTY

A complete 2-year warranty provided by D-BOX Technologies inc. effective from the date of purchase.

Troubleshooting and customer support provided by Digital Motorsports 

Tax:

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value. You can read more about this here.

Shipping:
We use DHL Express to ship worldwide. At present this is the only shipping service we offer as we have found them to be extremely reliable and fast!
Shipping Costs:
Shipping costs are calculated dynamically at checkout based on the size and eight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:
DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:
As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?
Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Warranty:
If you experience any issues with products that are still under warranty, you must first contact us via email to Support@Digital-Motorsports.com. We will endeavour to help fix the problem with you prior to contacting the manufacturer. If we cannot fix the problem, the products must be returned to our warehouse, including details such as the serial number and any supporting pictures or video available.
Digital Motorsports will issue you with a return label and will cover the cost of return.
We will then work with the manufacturer to rectify the issue for you as quickly as possible. Please note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you.
We offer a full 2-year manufacturer’s warranty on all products unless otherwise stated. Product warranties are bound to the first purchaser and are not transferable. 

Returns:
Here at Digital-Motorsports.com we like to make things as easy as possible, if you are not completely satisfied with your online purchase, you can return it free of any admin or handling charges. The item must be unused with original packaging and returned to us within 14 days of purchase for an exchange or full refund, minus any outbound or return shipping charges imposed by the courier.

Please note that we do not cover the cost of return postage. If you are within Southern Ireland, you can drop the package to your local Post Office or Simply follow the steps on returnmyshopping.ie. If you are located outside Ireland, we suggest using your national postal service to return the goods. If the goods do not reach us we are not in a position to exchange or refund the item. The customer is responsible for the goods until they have been received by us.
When an item is returned, we will inspect and refund as quickly as possible, usually within 1-2 working days. The length of time refunds take to register on customer’s bank accounts does vary from bank to bank but typically takes 1-3 working days.

Shipping

We use DHL Express to ship worldwide for the majority of products. For lightweight items under 2kg we also offer standard post.


Shipping Costs: Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:

DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Do you ship to my country?

Yes! We ship worldwide. Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will my order ship?

Orders placed Monday - Friday, before 1pm GMT are normally dispatched the same day, assuming the item you ordered is in stock. During busier periods (eg Black Friday / Christmas) dispatch times can increase.

Orders are picked and dispatched Monday to Friday, not at weekends. As soon as your order ships we will send tracking information to the email on your order.

If you have ordered an item that is on pre-order, the expected dispatch date will be listed in the product title or description.

Collection

We offer a collection service for orders placed online from our head office in Dublin Ireland.

Collection is available Monday - Friday, 9am - 5pm.

Collection Address:

Digital Motorsports, Unit P6 Grants Road, Greenogue Business Park, Dublin , D24 Y82X

Customs Taxes & Import Duty

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value.

Brexit

the UK are no longer a part of the European Union (EU), and this changes howmainland UK (England, Scotland & Wales)based consumers buy product from EU based stores like ours.

Our website now displays all prices excluding VAT and no longer charges you VAT on orders shipping to mainland UK. 

Customers will however be liable for 20% UK VAT which will be charged to you by HMRC (customs) and collected by our shipping agents (DHL) when the shipment enters the UK. You will be contacted by them to complete the payment, usually by text message. DHL also charge a small handling fee which is 2.5% of the VAT and a minimum of £11.00.

This will be the case when you order from any company based in the EU. If you order from a UK based company they will display vat on their website and charge you the 20% VAT directly on the order. So whether you buy from an EU based store or a UK based store you will be paying more or less the same total price on the product.

If you are a VAT registered business in the UK there is no need to enter your VAT number. 

If you have any questions/queries please do not hesitate to contact us at info@digital-motorsports.com 

Is XYZ product in stock?

The stock on our website is live so unless there is an out of stock message on the product then we do have it in stock. For items that are out of stock, you can click the green button in the bottom right corner of the screen that says 'EMAIL WHEN AVAILABLE' and enter your email address to be notified when the item becomes available again.

In some instances we may offer pre-order on certain products. If we have a pre-order on a product, lead times/dispatch dates will be clearly indicated in the product title and description

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.

Where is my order?

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or two.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Can I Pre-Order?

A small selection of our products are sometimes available for pre-order. They will be clearly identified on the product details page by a button stating their expected dispatch date.

If a product is displaying as out of stock and there is no message communicating an expected dispatch date then pre-order is not available.

Discounts:

From time to time we run promotions. Promotions are always well advertised and will have a clear start and end date. Please note that we cannot retrospectively apply discounts to orders placed before or after the promotional period.

Introducing the all new D-BOX Generation 5 4250i Haptic Motion System with 1.5" travel range & 4 actuators

If you are mounting this system to an Aluminum profile type chassis, you will require a set of Advanced Mounting Brackets for D-BOX Haptic Systems, available here : https://digital-motorsports.com/products/mounting-brackets-for-d-box-generation-5-4250i-set-of-8-brackets-for-4-actuators

  • Always wanted to reach the next level of your sim racing journey? Look no further than D-BOX’s all new G5 haptic system.
  • Their combination of both motion and vibrations in a single extremely high-end package is truly the ultimate add-on for any serious sim racer, allowing them to unleash their true potential, through cues so precise, it’ll feel like the real thing!
  • Licensed by the FIA, D-BOX's new generation of haptic products are ultra-realistic, incredibly precise and endlessly reliable.
  • They combine high-fidelity motion and vibrations in a compact and easy to set up package! 
  • G5 improves on the success of D-BOX’s latest generation, G3, by coming in a package that requires only a single and discreet controller for complete 2 or 4 actuator setups.
  • G5 also launches with D-BOX’s all new “adaptive gaming mode” allowing users to create their own haptic experience straight from the Game Center!

 

KEY BENEFITS OF THE NEW G5 SYSTEM:

  • Lower price point, particularly for customers in 230v regions.
  • Weight capacity of 460kg (115kg per actuator)
  • Dual Voltage - Supports 110v-230v at the flick of a switch.
  • New compact design means less cable management and easier mounting of control unit
  • Simpler & faster setup
  • With the new D-BOX Coded Video Mode, you have access to more than 2,200 movies, television series, music and more to be enjoyed with D-BOX's high-fidelity haptic feedback right from your sim racing rig!
  • The ALL NEW ability to experience ANY PC game with haptic feedback thanks to NEW D-BOX Adaptive Gaming Mode

COMPARISON CHART

SPECIFICATIONS
  • Complete haptic package of BOTH vibrations and motion feedback all from the G5 system. No shakers, Butt Kickers other devices required.
  • Granular, subtle feedback perfected by working with professional drivers and the FIA that translates into precise cues such as traction loss, to create an extremely realistic and immersive haptic experience.
  • Feedback easily tailored to your exact likings in our Game Center, where you can toggle features and create different user profiles.
  • Easy setup process from hardware to software and simple cable management.
  • Access to a vast catalogue of content and games (over 90 games), with premium high-fidelity haptic feedback created in collaboration with gaming studios for ultimate realism.
  • A single, smaller new processor for all 4 actuators, for a considerable space gains when mounting to any setup & significantly less wiring on installation.
  • Simple RJ45 (ethernet) connections from each actuator to the processor for a much smaller and faster setup, as well as simpler manipulation if a modification in actuator setup is required.
  • Instant selection of the desired voltage (110V or 230V) with simple switch for more flexibility with 2-in-1 solution. Safety mechanism in place to prevent user error.
  • Little to no maintenance required.
  • Watch movies, series & more, right from your sim racing rig. With the new D-BOX Coded Video Mode, you have access to more than 2,200 movies, television series, music and more to be enjoyed with D-BOX's high-fidelity haptic feedback right from your sim racing rig!
  • The ALL NEW ability to experience ANY PC game with haptic feedback thanks to NEW D-BOX Adaptive Gaming Mode
SOFTWARE

 D-BOX GameCenter (Interface) & MotionCore (Driver) available here

 https://www.d-box.com/en/software-downloads

 

WHAT'S INCLUDED?
  • 1x Haptic Bridge
  • 1x USB A to USB B Cable
  • 1x 10” USB extension cord
  • 1x Power Supply
  • 1x Plug Lock Insert
  • 16x Mounting screws
  • 4x Haptic Actuators with RJ45 wires pre-inserted
  • 3x Power Cables + 2x ‘’Y’’ Splitter
  • 4 x Non-Captive Endings
  • Quick Start Guide for Generation 5 Haptic Systems
 
WARRANTY

A complete 2-year warranty provided by D-BOX Technologies inc. effective from the date of purchase.

Troubleshooting and customer support provided by Digital Motorsports 

Tax:

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value. You can read more about this here.

Shipping:
We use DHL Express to ship worldwide. At present this is the only shipping service we offer as we have found them to be extremely reliable and fast!
Shipping Costs:
Shipping costs are calculated dynamically at checkout based on the size and eight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:
DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:
As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?
Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Warranty:
If you experience any issues with products that are still under warranty, you must first contact us via email to Support@Digital-Motorsports.com. We will endeavour to help fix the problem with you prior to contacting the manufacturer. If we cannot fix the problem, the products must be returned to our warehouse, including details such as the serial number and any supporting pictures or video available.
Digital Motorsports will issue you with a return label and will cover the cost of return.
We will then work with the manufacturer to rectify the issue for you as quickly as possible. Please note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you.
We offer a full 2-year manufacturer’s warranty on all products unless otherwise stated. Product warranties are bound to the first purchaser and are not transferable. 

Returns:
Here at Digital-Motorsports.com we like to make things as easy as possible, if you are not completely satisfied with your online purchase, you can return it free of any admin or handling charges. The item must be unused with original packaging and returned to us within 14 days of purchase for an exchange or full refund, minus any outbound or return shipping charges imposed by the courier.

Please note that we do not cover the cost of return postage. If you are within Southern Ireland, you can drop the package to your local Post Office or Simply follow the steps on returnmyshopping.ie. If you are located outside Ireland, we suggest using your national postal service to return the goods. If the goods do not reach us we are not in a position to exchange or refund the item. The customer is responsible for the goods until they have been received by us.
When an item is returned, we will inspect and refund as quickly as possible, usually within 1-2 working days. The length of time refunds take to register on customer’s bank accounts does vary from bank to bank but typically takes 1-3 working days.

Shipping

We use DHL Express to ship worldwide for the majority of products. For lightweight items under 2kg we also offer standard post.


Shipping Costs: Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:

DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Do you ship to my country?

Yes! We ship worldwide. Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will my order ship?

Orders placed Monday - Friday, before 1pm GMT are normally dispatched the same day, assuming the item you ordered is in stock. During busier periods (eg Black Friday / Christmas) dispatch times can increase.

Orders are picked and dispatched Monday to Friday, not at weekends. As soon as your order ships we will send tracking information to the email on your order.

If you have ordered an item that is on pre-order, the expected dispatch date will be listed in the product title or description.

Collection

We offer a collection service for orders placed online from our head office in Dublin Ireland.

Collection is available Monday - Friday, 9am - 5pm.

Collection Address:

Digital Motorsports, Unit P6 Grants Road, Greenogue Business Park, Dublin , D24 Y82X

Customs Taxes & Import Duty

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value.

Brexit

the UK are no longer a part of the European Union (EU), and this changes howmainland UK (England, Scotland & Wales)based consumers buy product from EU based stores like ours.

Our website now displays all prices excluding VAT and no longer charges you VAT on orders shipping to mainland UK. 

Customers will however be liable for 20% UK VAT which will be charged to you by HMRC (customs) and collected by our shipping agents (DHL) when the shipment enters the UK. You will be contacted by them to complete the payment, usually by text message. DHL also charge a small handling fee which is 2.5% of the VAT and a minimum of £11.00.

This will be the case when you order from any company based in the EU. If you order from a UK based company they will display vat on their website and charge you the 20% VAT directly on the order. So whether you buy from an EU based store or a UK based store you will be paying more or less the same total price on the product.

If you are a VAT registered business in the UK there is no need to enter your VAT number. 

If you have any questions/queries please do not hesitate to contact us at info@digital-motorsports.com 

Is XYZ product in stock?

The stock on our website is live so unless there is an out of stock message on the product then we do have it in stock. For items that are out of stock, you can click the green button in the bottom right corner of the screen that says 'EMAIL WHEN AVAILABLE' and enter your email address to be notified when the item becomes available again.

In some instances we may offer pre-order on certain products. If we have a pre-order on a product, lead times/dispatch dates will be clearly indicated in the product title and description

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.

Where is my order?

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or two.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Can I Pre-Order?

A small selection of our products are sometimes available for pre-order. They will be clearly identified on the product details page by a button stating their expected dispatch date.

If a product is displaying as out of stock and there is no message communicating an expected dispatch date then pre-order is not available.

Discounts:

From time to time we run promotions. Promotions are always well advertised and will have a clear start and end date. Please note that we cannot retrospectively apply discounts to orders placed before or after the promotional period.

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