FAQ

Where are you located?
Virtual Race Academy is positioned in a sensational location right above the main paddocks in Mondello Park in Suite 2.

Can I collect? 

We do not offer a collection service at present

Do you ship from your own warehouse? 

Yes, everything is shipped from our Irish Warehouse. Our Portland - US premises are offices and do not hold any stock. 

My order says unfulfilled, what does that mean?

This means that your order has not yet been picked or packed. Normally this is due to the volume of orders we are processing. Orders can take 2-3 days to process, exclusive of the lead time given if you have pre-ordered a product.

 

Brexit. Am I affected? If so, how? 

Are you buying from the UK? (Excluding Northern Ireland)

This means you can avail of Ex VAT prices. The VAT will automatically be deducted and prices displayed will be excluding tax. 

However, you will be asked by your local government to pay an import levy on your goods if they exceed £135. You will be notified of this charge by text or email which comes from DHL. Please always be aware that Digital-Motorsports.com or DHL will never ask you for any personal or banking details in relation to this over the phone or ask you to send them your credit/debit card information. 

Charges for orders over the amount of £135 may vary depending on the goods. Please visit: The Online Trade Tariff: Look up commodity codes, import duty, VAT and controls - GOV.UK (trade-tariff.service.gov.uk) 

Please use this code when searching:

HSS Code: 950450

Northern Ireland: 

You will need to pay VAT at checkout, however you will not be charged any import duties or local taxes upon receipt of goods. This results in the same fiscal amount being charged in comparison to the rest of the UK, but without the hassle of two transactions.