Simucube 2 Ultimate Direct Drive Wheel Base

Simucube 2 Ultimate Direct Drive Wheel Base Simucube
Simucube 2 Ultimate Direct Drive Wheel base - Digital-Motorsports.com
Simucube 2 Ultimate Direct Drive Wheel base - Digital-Motorsports.com
Simucube 2 Ultimate Direct Drive Wheel Base Simucube
Simucube 2 Ultimate Direct Drive Wheel Base Simucube
Simucube 2 Ultimate Direct Drive Wheel base - Digital-Motorsports.com
Simucube 2 Ultimate Direct Drive Wheel base - Digital-Motorsports.com
Simucube 2 Ultimate Direct Drive Wheel Base

Simucube 2 Ultimate Direct Drive Wheel Base

Regular price €2,599.00
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  • In stock, ready to ship
  • Inventory on the way
Shipping calculated at checkout.
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Simucube 2 Ultimate Direct Drive Wheelbase - R2 Single Power Supply Unit.

The Simucube 2 Ultimate is the quite literally the 'ultimate' when it comes to performance and dynamic range. Suiting from the professional race driver to the eSports specialist, it really does stand up to it's "only the best is good enough" mindset.

 

*Please note, we will ship the power lead suitable for your shipping country unless otherwise specified when ordering. eg if you order from the US and the shipping address is US then we will ship a US power lead*

 

 **Quick release is now sold separately**

Are you a professional driver looking to maximize your potential through simulator training, or a professional eSports Sim Racer where every hundredth of seconds counts? If so, welcome to the future! Simucube 2 Ultimate Direct Drive force feedback wheelbase puts you in the absolute lead position through its unmatched personalization of force feedback characteristics and unparalleled responsiveness.

Abundant 32 Nm of torque and maxed-out torque response rate is at your disposal at any time. Ultimate is based on Austrian made maximally dynamic industrial motor optimized for simulation. It is equipped with a 24-bit resolution Hiperface angle sensor to be fully utilized by the most advanced signal processing unit seen in simulators.

This model was designed with "only the best is good enough" mindset. Simucube Ultimate is our tribute to the Ultimate drivers.

Included:

- SC2 Ultimate wheel base
- Power supply
- Cables
- Stop button

 

Technicial Specifications

  • Simucube Wireless Wheel support Yes

  • Simucube Quick Release Yes

  • Torque reconstruction processing Yes

  • Static force reduction Yes

  • Natural damping, inertia and friction filters Yes

  • Ultra low latency mode Yes

  • Adjustable torque slew rate limit Yes

  • Non-linear force saturation Yes

  • Super Fine tuning filters Yes

  • Factory Calibration Unique multi torque cogging + ripple (certificate included)

  • Max torque 32 Nm

  • Max torque slew rate 9.2 Nm/ms

  • Angle sensor resolution 24 bit

  • Torque Off button Premium

  • Power supply 1000 W

  • Physical size 115 x 115 x 310 mm

  • Fixing holes 9mm dia x 4 pcs. through hole

  • Screw bolt pattern dia 130 mm

  • Flange centering hole dia 110 mm

Full metal construction

The body of Simucube 2 is built from precision machined solid metal parts. It’s pretty hard to find a plastic piece in it – pretty much the only non-metallic one is the antenna for the Wireless Wheel Receiver.

 

Direct Drive brushless torque motor

The motor is an extraordinary one. Simucube developer team compared over 40 motors, hand-tested over ten of them, picked the best three motors, and finally customized them to suit flawlessly in direct drive racing simulation. SC2’s latest generation motor technology delivers unforeseen torque response rate and clarity. FEM optimized motor magnetic design yields practically zero torque ripple and magnetic cogging. Simucube 2 ‘s are also individually tested and verified to exceed inhumanly tight tolerances in production.

 

Dual CPU architecture

To unleash the full potential of the glorious motor and to process signals at maximum precision, Simucube 2 has been given a dedicated 216 MHz real-time processor in addition to a dedicated 144 MHz PC USB interface CPU. Unique dual CPU architecture ensures zero impact on ultra-low latency performance even when all processing and simulator actions are running simultaneously. The new 216 MHz processor features superscalar ARM architecture, making it effectively four times faster than the 72 MHz processors of IONI drive in Simucube 1.

 

Oversized rugged power components

All Simucube 2’s electronics have been designed in Finland by Granite Devices. The team that is also known for their reliable industrial motor drives. Simucube is built with the same uncompromising industrial quality principles. This means prioritizing ruggedness and longevity over the cost of the components. Simucube 2 power MOSFETs are rated over 2X their actual need to make them virtually immortal.

 

Robotics grade angle sensor

Simucube 2 Pro Direct Driver motor comes equipped with precision industrial robotics grade angle sensors with a resolution of 4 Million steps per revolution. The quality of the angle sensor information has paramount importance when calculating natural physics effects and filters. Any imperfection of the sensor signal would feel like a distortion in reality. All Simucube 2’s signal processing units are optimized to take full advantage of the unmatched sensor precision.

 

Isolated surge protected USB

No Simucube driver shall ever become the victim of an interference-prone USB connection. Thanks to a galvanic isolation layer between the USB and power electronics. This also protects the PC from current spikes. Also, all connectors found on the back of Simucube 2 are ESD protected, exceeding the industrial requirements

 

Passive Cooling

Thanks to high-efficiency direct-drive operation optimized motors and clever electronics heat guiding; there is no dust collecting nor noisy fans in Simucube 2. A High-efficiency motor puts out less heat and consumes less power.

 

Remote Torque off button

Because high torque may pose a hazard if the simulator software goes nuts or if the driver becomes careless with the high torque wheel, every SC2 comes with an externally mountable Torque-off button. Optionally the button box may be upgraded to a stylish all-metal version with an additional external power switch.

 

 

>> CLICK HERE TO DOWNLOAD THE SIMUCUBE 2 USERS GUIDE <<

Used by the following pro drivers & many more:

Luca Engstler
(Hyundai WTRC Driver)
Nick Catsburg (WTCR Hyundai and BMW factory driver)
Augusto Farfus (BMW and Hyundai factory driver)
Martin Tomczyk (BMW factory driver)
Mike Rockenfeller (DTM Audi factory driver)
Dries Vanthoor (Audi factory driver)
Laurens Vanthoor (Porsche factory driver)
Charles Weerts (WRT Racing driver)
Carrie Schreiner (Professional racing driver)
Tony Kanaan (IndyCar driver)
Kelvin Van der Linde (Audi factory driver
Benjamin Lessennes (Professional racing driver)

Tax:

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value. You can read more about this here.

Shipping:
We use DHL Express to ship worldwide. At present this is the only shipping service we offer as we have found them to be extremely reliable and fast!
Shipping Costs:
Shipping costs are calculated dynamically at checkout based on the size and eight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:
DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:
As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?
Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Warranty:
If you experience any issues with products that are still under warranty, you must first contact us via email to Support@Digital-Motorsports.com. We will endeavour to help fix the problem with you prior to contacting the manufacturer. If we cannot fix the problem, the products must be returned to our warehouse, including details such as the serial number and any supporting pictures or video available.
Digital Motorsports will issue you with a return label and will cover the cost of return.
We will then work with the manufacturer to rectify the issue for you as quickly as possible. Please note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you.
We offer a full 2-year manufacturer’s warranty on all products unless otherwise stated.

Returns:
Here at Digital-Motorsports.com we like to make things as easy as possible, if you are not completely satisfied with your online purchase, you can return it free of any admin or handling charges. The item must be unused with original packaging and returned to us within 14 days of purchase for an exchange or full refund, minus any outbound or return shipping charges imposed by the courier.

Please note that we do not cover the cost of return postage. If you are within Southern Ireland, you can drop the package to your local Post Office or Simply follow the steps on returnmyshopping.ie. If you are located outside Ireland, we suggest using your national postal service to return the goods. If the goods do not reach us we are not in a position to exchange or refund the item. The customer is responsible for the goods until they have been received by us.
When an item is returned, we will inspect and refund as quickly as possible, usually within 1-2 working days. The length of time refunds take to register on customer’s bank accounts does vary from bank to bank but typically takes 1-3 working days.

Shipping

We use DHL Express to ship worldwide for the majority of products. For lightweight items under 2kg we also offer standard post.


Shipping Costs: Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:

DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Do you ship to my country?

Yes! We ship worldwide. Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will my order ship?

Orders placed Monday - Friday, before 1pm GMT are normally dispatched the same day, assuming the item you ordered is in stock. During busier periods (eg Black Friday / Christmas) dispatch times can increase.

Orders are picked and dispatched Monday to Friday, not at weekends. As soon as your order ships we will send tracking information to the email on your order.

If you have ordered an item that is on pre-order, the expected dispatch date will be listed in the product title or description.

Collection

We offer a collection service for orders placed online from our head office in Dublin Ireland.

Collection is available Monday - Friday, 9am - 5pm.

Collection Address:

Digital Motorsports, Unit P6 Grants Road, Greenogue Business Park, Dublin , D24 Y82X

Customs Taxes & Import Duty

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value.

Brexit

the UK are no longer a part of the European Union (EU), and this changes howmainland UK (England, Scotland & Wales)based consumers buy product from EU based stores like ours.

Our website now displays all prices excluding VAT and no longer charges you VAT on orders shipping to mainland UK. 

Customers will however be liable for 20% UK VAT which will be charged to you by HMRC (customs) and collected by our shipping agents (DHL) when the shipment enters the UK. You will be contacted by them to complete the payment, usually by text message. DHL also charge a small handling fee which is 2.5% of the VAT and a minimum of £11.00.

This will be the case when you order from any company based in the EU. If you order from a UK based company they will display vat on their website and charge you the 20% VAT directly on the order. So whether you buy from an EU based store or a UK based store you will be paying more or less the same total price on the product.

If you are a VAT registered business in the UK there is no need to enter your VAT number. 

If you have any questions/queries please do not hesitate to contact us at info@digital-motorsports.com 

Is XYZ product in stock?

The stock on our website is live so unless there is an out of stock message on the product then we do have it in stock. For items that are out of stock, you can click the green button in the bottom right corner of the screen that says 'EMAIL WHEN AVAILABLE' and enter your email address to be notified when the item becomes available again.

In some instances we may offer pre-order on certain products. If we have a pre-order on a product, lead times/dispatch dates will be clearly indicated in the product title and description

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.

Where is my order?

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or two.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Can I Pre-Order?

A small selection of our products are sometimes available for pre-order. They will be clearly identified on the product details page by a button stating their expected dispatch date.

If a product is displaying as out of stock and there is no message communicating an expected dispatch date then pre-order is not available.

Discounts:

From time to time we run promotions. Promotions are always well advertised and will have a clear start and end date. Please note that we cannot retrospectively apply discounts to orders placed before or after the promotional period.

Simucube 2 Ultimate Direct Drive Wheelbase - R2 Single Power Supply Unit.

The Simucube 2 Ultimate is the quite literally the 'ultimate' when it comes to performance and dynamic range. Suiting from the professional race driver to the eSports specialist, it really does stand up to it's "only the best is good enough" mindset.

 

*Please note, we will ship the power lead suitable for your shipping country unless otherwise specified when ordering. eg if you order from the US and the shipping address is US then we will ship a US power lead*

 

 **Quick release is now sold separately**

Are you a professional driver looking to maximize your potential through simulator training, or a professional eSports Sim Racer where every hundredth of seconds counts? If so, welcome to the future! Simucube 2 Ultimate Direct Drive force feedback wheelbase puts you in the absolute lead position through its unmatched personalization of force feedback characteristics and unparalleled responsiveness.

Abundant 32 Nm of torque and maxed-out torque response rate is at your disposal at any time. Ultimate is based on Austrian made maximally dynamic industrial motor optimized for simulation. It is equipped with a 24-bit resolution Hiperface angle sensor to be fully utilized by the most advanced signal processing unit seen in simulators.

This model was designed with "only the best is good enough" mindset. Simucube Ultimate is our tribute to the Ultimate drivers.

Included:

- SC2 Ultimate wheel base
- Power supply
- Cables
- Stop button

 

Technicial Specifications

  • Simucube Wireless Wheel support Yes

  • Simucube Quick Release Yes

  • Torque reconstruction processing Yes

  • Static force reduction Yes

  • Natural damping, inertia and friction filters Yes

  • Ultra low latency mode Yes

  • Adjustable torque slew rate limit Yes

  • Non-linear force saturation Yes

  • Super Fine tuning filters Yes

  • Factory Calibration Unique multi torque cogging + ripple (certificate included)

  • Max torque 32 Nm

  • Max torque slew rate 9.2 Nm/ms

  • Angle sensor resolution 24 bit

  • Torque Off button Premium

  • Power supply 1000 W

  • Physical size 115 x 115 x 310 mm

  • Fixing holes 9mm dia x 4 pcs. through hole

  • Screw bolt pattern dia 130 mm

  • Flange centering hole dia 110 mm

Full metal construction

The body of Simucube 2 is built from precision machined solid metal parts. It’s pretty hard to find a plastic piece in it – pretty much the only non-metallic one is the antenna for the Wireless Wheel Receiver.

 

Direct Drive brushless torque motor

The motor is an extraordinary one. Simucube developer team compared over 40 motors, hand-tested over ten of them, picked the best three motors, and finally customized them to suit flawlessly in direct drive racing simulation. SC2’s latest generation motor technology delivers unforeseen torque response rate and clarity. FEM optimized motor magnetic design yields practically zero torque ripple and magnetic cogging. Simucube 2 ‘s are also individually tested and verified to exceed inhumanly tight tolerances in production.

 

Dual CPU architecture

To unleash the full potential of the glorious motor and to process signals at maximum precision, Simucube 2 has been given a dedicated 216 MHz real-time processor in addition to a dedicated 144 MHz PC USB interface CPU. Unique dual CPU architecture ensures zero impact on ultra-low latency performance even when all processing and simulator actions are running simultaneously. The new 216 MHz processor features superscalar ARM architecture, making it effectively four times faster than the 72 MHz processors of IONI drive in Simucube 1.

 

Oversized rugged power components

All Simucube 2’s electronics have been designed in Finland by Granite Devices. The team that is also known for their reliable industrial motor drives. Simucube is built with the same uncompromising industrial quality principles. This means prioritizing ruggedness and longevity over the cost of the components. Simucube 2 power MOSFETs are rated over 2X their actual need to make them virtually immortal.

 

Robotics grade angle sensor

Simucube 2 Pro Direct Driver motor comes equipped with precision industrial robotics grade angle sensors with a resolution of 4 Million steps per revolution. The quality of the angle sensor information has paramount importance when calculating natural physics effects and filters. Any imperfection of the sensor signal would feel like a distortion in reality. All Simucube 2’s signal processing units are optimized to take full advantage of the unmatched sensor precision.

 

Isolated surge protected USB

No Simucube driver shall ever become the victim of an interference-prone USB connection. Thanks to a galvanic isolation layer between the USB and power electronics. This also protects the PC from current spikes. Also, all connectors found on the back of Simucube 2 are ESD protected, exceeding the industrial requirements

 

Passive Cooling

Thanks to high-efficiency direct-drive operation optimized motors and clever electronics heat guiding; there is no dust collecting nor noisy fans in Simucube 2. A High-efficiency motor puts out less heat and consumes less power.

 

Remote Torque off button

Because high torque may pose a hazard if the simulator software goes nuts or if the driver becomes careless with the high torque wheel, every SC2 comes with an externally mountable Torque-off button. Optionally the button box may be upgraded to a stylish all-metal version with an additional external power switch.

 

 

>> CLICK HERE TO DOWNLOAD THE SIMUCUBE 2 USERS GUIDE <<

Used by the following pro drivers & many more:

Luca Engstler
(Hyundai WTRC Driver)
Nick Catsburg (WTCR Hyundai and BMW factory driver)
Augusto Farfus (BMW and Hyundai factory driver)
Martin Tomczyk (BMW factory driver)
Mike Rockenfeller (DTM Audi factory driver)
Dries Vanthoor (Audi factory driver)
Laurens Vanthoor (Porsche factory driver)
Charles Weerts (WRT Racing driver)
Carrie Schreiner (Professional racing driver)
Tony Kanaan (IndyCar driver)
Kelvin Van der Linde (Audi factory driver
Benjamin Lessennes (Professional racing driver)

Tax:

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value. You can read more about this here.

Shipping:
We use DHL Express to ship worldwide. At present this is the only shipping service we offer as we have found them to be extremely reliable and fast!
Shipping Costs:
Shipping costs are calculated dynamically at checkout based on the size and eight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:
DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:
As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?
Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Warranty:
If you experience any issues with products that are still under warranty, you must first contact us via email to Support@Digital-Motorsports.com. We will endeavour to help fix the problem with you prior to contacting the manufacturer. If we cannot fix the problem, the products must be returned to our warehouse, including details such as the serial number and any supporting pictures or video available.
Digital Motorsports will issue you with a return label and will cover the cost of return.
We will then work with the manufacturer to rectify the issue for you as quickly as possible. Please note, we do not issue replacements for any items under warranty until the manufacturer has repaired or replaced the item and shipped it back to us. If the manufacturer deems the issue not covered under warranty, you will be billed for any inbound and outbound shipping fees due to return the item to you.
We offer a full 2-year manufacturer’s warranty on all products unless otherwise stated.

Returns:
Here at Digital-Motorsports.com we like to make things as easy as possible, if you are not completely satisfied with your online purchase, you can return it free of any admin or handling charges. The item must be unused with original packaging and returned to us within 14 days of purchase for an exchange or full refund, minus any outbound or return shipping charges imposed by the courier.

Please note that we do not cover the cost of return postage. If you are within Southern Ireland, you can drop the package to your local Post Office or Simply follow the steps on returnmyshopping.ie. If you are located outside Ireland, we suggest using your national postal service to return the goods. If the goods do not reach us we are not in a position to exchange or refund the item. The customer is responsible for the goods until they have been received by us.
When an item is returned, we will inspect and refund as quickly as possible, usually within 1-2 working days. The length of time refunds take to register on customer’s bank accounts does vary from bank to bank but typically takes 1-3 working days.

Shipping

We use DHL Express to ship worldwide for the majority of products. For lightweight items under 2kg we also offer standard post.


Shipping Costs: Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.
Shipping times - Express Shipping:
• Ireland & UK - Next Working day.
• Europe – 2-4 working days.
• US & Canada – 3-6 Working Days
• Rest Of World – 4-7 Working days

Shipping times - Economy Shipping:
• Ireland & UK – 1-4 Working days
• Europe – 4-7 Working days
• US & Canada – NA
• Rest Of World – NA

Cut off Times:

DHL collect at 2pm GMT Monday-Friday. We aim to dispatch all orders placed before 1pm GMT the same day but during busy periods that may not always be possible.

Tracking:

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or 2.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Do you ship to my country?

Yes! We ship worldwide. Shipping costs are calculated dynamically at checkout based on the size and weight of the items in your cart and your address. if you add the product/s you want to your basket then go to the cart and fill out your address and zip code / post code you will then get an accurate shipping price.

When will my order ship?

Orders placed Monday - Friday, before 1pm GMT are normally dispatched the same day, assuming the item you ordered is in stock. During busier periods (eg Black Friday / Christmas) dispatch times can increase.

Orders are picked and dispatched Monday to Friday, not at weekends. As soon as your order ships we will send tracking information to the email on your order.

If you have ordered an item that is on pre-order, the expected dispatch date will be listed in the product title or description.

Collection

We offer a collection service for orders placed online from our head office in Dublin Ireland.

Collection is available Monday - Friday, 9am - 5pm.

Collection Address:

Digital Motorsports, Unit P6 Grants Road, Greenogue Business Park, Dublin , D24 Y82X

Customs Taxes & Import Duty

Digital Motorsports are based in the EU and our website displays prices either with or without our local VAT rate of 23% depending on your country. (based on your ip address)

For countries in the EU we display prices including 23% VAT.
For countries outside the EU (including the UK) we display prices excluding 23% VAT.

For countries outside the EU you should be aware that you may be liable for import duties. You will need to contact your local authority to get an estimate of how much it will be, as it varies between countries and states. The commodity code or HS code we use for all our products is 9504500000 which is the globally recognised code for computer games and accessories.

Customers from the UK do not pay import duties but pay the usual 20% UK VAT rate to HMRC. To make the process simpler, this is collected by the courier (DHL) before delivery, so you should expect a message from DHL requesting payment of 20% of your order value.

Brexit

the UK are no longer a part of the European Union (EU), and this changes howmainland UK (England, Scotland & Wales)based consumers buy product from EU based stores like ours.

Our website now displays all prices excluding VAT and no longer charges you VAT on orders shipping to mainland UK. 

Customers will however be liable for 20% UK VAT which will be charged to you by HMRC (customs) and collected by our shipping agents (DHL) when the shipment enters the UK. You will be contacted by them to complete the payment, usually by text message. DHL also charge a small handling fee which is 2.5% of the VAT and a minimum of £11.00.

This will be the case when you order from any company based in the EU. If you order from a UK based company they will display vat on their website and charge you the 20% VAT directly on the order. So whether you buy from an EU based store or a UK based store you will be paying more or less the same total price on the product.

If you are a VAT registered business in the UK there is no need to enter your VAT number. 

If you have any questions/queries please do not hesitate to contact us at info@digital-motorsports.com 

Is XYZ product in stock?

The stock on our website is live so unless there is an out of stock message on the product then we do have it in stock. For items that are out of stock, you can click the green button in the bottom right corner of the screen that says 'EMAIL WHEN AVAILABLE' and enter your email address to be notified when the item becomes available again.

In some instances we may offer pre-order on certain products. If we have a pre-order on a product, lead times/dispatch dates will be clearly indicated in the product title and description

When will the Fanatec CSL DD be available?

Fanatec's entry level CSL DD range is hugely popular and is without question the best value entry level direct drive wheelbase on the market.

Fanatec have priced the unit as competetively as possible and as such they cannot offer discount to their resellers (ie Digital Motorsports) on this product range. In addition to that Fanatec to not allow us to purchase the CSL DD range with exception of the Fanatec Gran Turismo DD Pro Premium Version.

This product is available periodically in limited numbers but we still do not get discount on it from Fanatec. As such we have to price the Fanatec Gran Turismo DD Pro Premium Version above Fanatec's RRP as we have to import the product from Germany.

Where is my order?

As soon as your order is dispatched you will automatically be sent your DHL tracking number to the email you provided on your order.
You can track any DHL tracking number or AWB at this link https://www.dhl.com/us-en/home/tracking.html?


Please note that it is completely normal for multi-item orders to get split up in transit. Each individual parcel is labelled and barcoded and will reach its destination. If you find that part of your order is delivered and part is still in transit, this almost always rectifies itself in a day or two.
If you are concerned you can contact your local DHL customer service department with your tracking number.

Can I Pre-Order?

A small selection of our products are sometimes available for pre-order. They will be clearly identified on the product details page by a button stating their expected dispatch date.

If a product is displaying as out of stock and there is no message communicating an expected dispatch date then pre-order is not available.

Discounts:

From time to time we run promotions. Promotions are always well advertised and will have a clear start and end date. Please note that we cannot retrospectively apply discounts to orders placed before or after the promotional period.

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